We want to ensure that Conquestador remains a fun and safe place for you to play. To help you stay in control of your betting, we offer a range of features and tools. Additionally, we provide options for taking a break or self-excluding if you wish to suspend or close your account.
For more information on Conquestador’s responsible gaming features, refer to the following sections:
- Game/Transaction History
- Net Deposit Position
- Deposit Limits
- Reality Check
- Take a Break
- Self-Exclusion
- Closing Your Account
- Help & Advice for Problem Gambling
- Underage Gambling
Game/Transaction History
The Game/Transaction History section provides a comprehensive view of your gameplay and transactions.
- Games: View all your gameplay activity, including bet amounts, the games you played, and the results.
- Transactions: Access a record of your deposits and withdrawals.
You can view your game/transaction history by clicking here.
Net Deposit Position
Your net deposit position is the total of your deposits minus your withdrawals over a specific period of time.
For example, if you deposited $50 and withdrew $30, your net deposit position would be $20.
You can view your net deposit position across different timeframes, including this month, last month, and all time.
You can view your net deposit position by clicking here.
Deposit Limits
Setting a deposit limit allows you to control the amount of funds you can deposit over a specific period. Once set, you can only deposit up to that value within the chosen timeframe.
You can set a deposit limit on a daily, weekly, or monthly basis.
For example, if you set a daily deposit limit of $50, you can only deposit up to $50 per day.
Your deposit limit options are:
- Daily Limit: Resets at the beginning of the next day.
- Weekly Limit: Resets at the beginning of the next Monday.
- Monthly Limit: Resets at the beginning of the next calendar month.
The set limits will remain in place unless you choose to change them. Lowering your limit takes effect immediately, while increasing or removing it requires a 24-hour cooling-off period. After this period, you can return to this page to confirm your new limit.
When you reach your set limit, you will be notified and unable to deposit further until the limit resets. Your ability to withdraw funds will not be affected.
Remember, your deposit limit operates on a ‘per calendar’ basis. Any deposits made earlier in the day, week, or month (depending on the selected timeframe) will count towards your limit.
To set your deposit limits, please click here or contact customer support at [email protected].
Spending Limits
The Spending Limits tool helps you manage your betting by allowing you to limit the amount of funds you can deposit over a specified period.
Keep in mind that any withdrawals processed during this period are factored into the calculation. For example, if you withdraw $60.00 without depositing, your net position will be -$60.00. If you then set a Spending Limit of $40.00, you would be able to deposit up to $100.00 ($60.00 + $40.00) before reaching your Spending Limit.
You can set a Spending Limit on a daily, weekly, or monthly calendar basis. If you set a limit after the time period has started, any deposits and withdrawals from earlier in the day/week/month will be considered when applying your Spending Limit.
Requests to decrease a limit will be applied immediately, while requests to increase a limit will be subject to a 24-hour cool-off period.
When you reach your set limit, you will be notified and unable to deposit further until the limit resets or a withdrawal is made.
To set your spending limits, please click here or contact customer support at [email protected].
Reality Check
Enabling a reality check will notify you when you’ve been playing on our site for a specified period. It starts from the first bet you place on any of our games and continues running, even if you exit the game beforehand.
When you receive a reality check notification, you must acknowledge it before continuing your activity.
You can set a reality check for 15, 30, or 60 minutes and update these preferences at any time.
To set a reality check, please click here or contact customer support at [email protected].
Take a Break
Sometimes, you might feel the need to take a step back from gambling, especially if it starts to feel like more than just entertainment.
By choosing to Take a Break, you won’t be able to access your account for your selected timeframe (up to six weeks). During this period, we won’t send you any marketing communications or alter your cash balance. However, any bonus funds or free spins you have might expire, so we recommend reviewing the terms of any promotional offers before taking a break.
Once your selected timeframe ends, your account will automatically reopen, allowing you to log back in.
To take a break from your account, please click here.
Self-Exclusion
If you feel that gambling is becoming more than just entertainment, you might consider self-exclusion.
When you choose to self-exclude, you will not be able to log into your account under any circumstances. Additionally, you won’t be able to create a new account with Conquestador or other sites operating under the same license. Within 24 hours of your exclusion being confirmed, you will be removed from our marketing lists and won’t receive any marketing communications.
For more information, please see our section ‘Help & Advice for Problem Gambling’ below.
We recommend disabling Conquestador notifications and installing software designed to block access to gambling websites to further prevent any temptation.
Once the self-exclusion period expires, your account will be automatically reopened, except if you exclude indefinitely, in which case your account will not reopen automatically.
If you have funds remaining in your cash wallet after self-exclusion, you can withdraw them by contacting our customer support team within 24 hours of your exclusion being confirmed.
You can request to self-exclude for a period between six months and five years, or permanently, by clicking here.
Closing Your Account
If you wish to close your account, you can request this through our customer support team via live chat or email.
Our customer support team is available 24 hours a day. However, during busy periods, we might not be able to respond as quickly as we’d like. Please be patient, and one of our team members will assist you as soon as possible.
For clarity, your account will be closed once your request is received by our customer support team, not when your initial request was sent.
If you would like to access the self-exclusion page, please click here.
Help & Advice for Problem Gambling
We understand that problem gambling can manifest in various ways, affecting finances, social life, relationships, and employment. This section aims to help you better understand the consequences of gambling and identify potential symptoms.
If you’re concerned about your gambling but unsure if you have a problem, consider the following questions:
- Am I gambling when I cannot afford to?
- Am I trying to make up for prior gambling losses?
- Do I feel the need to be secretive about gambling?
- Is gambling interfering with my work or other responsibilities?
If you answer “yes” to one or more of these questions, you might be experiencing a gambling problem. We recommend applying limits to your activity using the responsible gambling tools detailed above.
To access the self-exclusion page, click here.
You can also choose to close your account by contacting customer support at [email protected].
If you remain unsure but are concerned for your well-being or that of someone you know, consider visiting these useful resources:
Additionally, independent third-party sites offer products designed to block gambling-related sites or software, including Conquestador and Mobinc services:
Underage Gambling
Conquestador is accessible only to customers who are 18 years old or older. Throughout the user journey, we conduct electronic age verification checks to ensure users are above the age of 18. We reserve the right to request proof-of-age documentation from any player if there is suspicion that the customer is under 18.
