Privacy Policy

Who we are

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Introduction to Mobinc

Mobile Incorporated Limited (“Mobinc”) is a limited liability company incorporated under the laws of Malta with Company number C84149 and registered at Elite Business Centre, Trejqa ta’ Box Box, Msida, MSD1840, Malta. Mobinc holds a license from the Malta Gaming Authority and is dedicated to adhering to data privacy and security requirements, ensuring compliance with internationally recognized privacy protection standards and various domestic, European, and international data privacy laws.

This page informs website visitors about our policies regarding the collection, use, and disclosure of Personal Information related to our services. The Personal Information we collect is used to provide and enhance our services. We will not use or share your information with any third party except as described in this Privacy Policy.

This policy should be read in conjunction with our Player Terms and Conditions and any other relevant documents referenced by Mobinc from time to time.

Scope of the Policy

This Privacy Policy outlines key information regarding the collection, processing, storage, and retention of your Personal Details in accordance with the General Data Protection Regulation 2016/679 (“GDPR”).

By reading this Privacy Policy, you will gain a better understanding of the following:

  • What information we collect
  • How we use the information
  • How we share the information
  • Your rights as a user, including the right to object to certain types of processing
  • Other important privacy and security-related matters

Please take the time to read through this policy and stay updated on any changes. Whenever we make significant updates to the policy, we will notify you through account notifications or other contact methods such as email.

Controller Relationship:

We, as Mobinc, provide our services through our website at (“Site”).

Information We Collect and Process

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we gather information about individual web pages you view, what websites or search terms referred you to the Site, and your interactions with the Site. We refer to this automatically-collected information as “Device Information.”

Examples of other information we collect include:

  • Your name, address, and contact details
  • Messages sent to us via email or live chat
  • Phone conversations
  • Documents sent to verify your account
  • Details from payment providers
  • Device information, including unique device identifiers
  • Your gaming activities, including gameplay activity
  • Information about deposits, payment methods used, and other account transactions. We frequently analyze this information to improve our service.
  • Details from your social media profiles, such as name, profile picture, and any other information shared when connecting with us through your social media account
  • Location data
  • Date of birth
  • Information from third-party databases needed to comply with legal and regulatory obligations
  • Consents
  • Social media profiles and data used to prevent fraud and money laundering
  • eKYC and PEP/SAN check
  • Other information about your interests communicated to us or derived from the above data to better understand our customers

The above information includes data collected from third parties, such as:

  • Business partners
  • Specialist companies for verification checks
  • Service providers
  • Publicly available websites, including social media platforms

We ensure that all third parties have necessary measures and controls in place to safeguard your personal data, ensuring it is processed in accordance with all relevant and applicable laws and regulations.

How We Use This Information and the Legal Basis for This Use

To Fulfil a Contract or Take Steps Linked to a Contract with You:

  • Account setup, verification, and management
  • Verification of information accuracy (including identity and age)
  • Processing payments and service information
  • Providing technical support and customer care
  • Administering competitions and providing customer services

As Required to Conduct Our Business and Pursue Our Legitimate Interests:

  • Providing services you requested and responding to comments or complaints
  • Monitoring website use to improve and protect our services
  • Profiling purposes to personalize services and communications
  • Fraud prevention by validating payment details through third parties
  • Investigating complaints about our website, products, or services
  • Quality control and training purposes using phone conversation records
  • Protecting our rights, privacy, safety, property, or those of others
  • Using data in connection with legal claims, compliance, regulatory, and investigative purposes
  • Inviting individuals to participate in market research (where consent isn’t necessary)

Where You Give Us Consent:

  • Sending direct marketing communications about relevant products and services from us or our affiliates and partners
  • Placing cookies and using similar technologies as per our Cookie Policy
  • Using data for purposes explained when consent is given

For Purposes Required by Law:

  • Conducting background searches in line with Anti-Money Laundering obligations
  • Responding to requests by government or law enforcement authorities conducting an investigation

Withdrawing Consent or Objecting to Direct Marketing:

Wherever we rely on your consent, you can always withdraw it. However, we may have other legal grounds for processing your data for other purposes as set out above. In some cases, we can send you direct marketing without your consent, relying on our legitimate interests. You have an absolute right to opt-out of direct marketing or profiling for direct marketing at any time. You can do this by following the instructions in the electronic communication or by contacting us using the details provided.

How We Use Cookies

For detailed information on the cookies we use, the purposes for which we use them, and how to manage your preferences, please refer to our Cookie Policy.

Disclosure of Your Information

We may share your personal information with:

  • Affiliates of Mobinc: To assist us in fulfilling your requests, improving our products, content, services, or advertising, and/or to contact you about offerings that may be of interest to you. You can opt out at any time by contacting us.
  • With Your Consent or Upon Your Request: We may share your information with third parties, including for marketing or advertising purposes, if you consent. Additionally, you may request that we share your information with a third party through an interactive feature or third-party application. Information collected by such third parties is subject to their own privacy notice.
  • Third-Party Service Providers: We may employ third parties to perform functions on our behalf, such as hosting or operating the Sites, data analysis, and improving our services. These providers include game providers, payment services, communication providers, software providers (including platform), identification and AML services providers, marketing providers (including social media), and security services.
  • Business Transactions: Your personal data may be shared with other entities and advisors for business and operational purposes, including corporate reorganization or restructuring. In case of a sale or other transaction involving Mobinc or its assets, your data may be transferred to the purchaser.
  • Legal Protections and Law Enforcement: We may disclose information to third parties to comply with legal obligations and gambling license conditions, respond to government investigations, enforce our Player Terms, address emergencies, or protect the rights, property, safety, or security of third parties, visitors, or the public.

When transferring personal data outside the UK or EEA to a country not subject to an adequacy decision by the EU Commission or considered adequate by applicable data protection laws, we ensure your information is adequately protected. This may involve EU Commission-approved Standard Contractual Clauses, vendor’s Processor Binding Corporate Rules, or other data transfer mechanisms. A copy of the relevant mechanism can be obtained upon request using the contact details below.

How Long Do We Store Your Data?

In accordance with data protection principles, Mobinc retains personal data of players only as long as necessary for the purposes outlined in this policy. Upon completing a process, Mobinc will delete the data required for that specific process. However, in certain situations, we may need to retain your information for a longer period, such as:

  • When the same data is required for other lawful data processes.
  • When data retention is required by legal obligations, including but not limited to regulations related to remote gaming, responsible gaming, anti-money laundering, counter-terrorist funding, taxation, and corporate matters.

As a result, certain personal data may be retained and used by Mobinc even after the closure of the player’s account.

Data will be stored in line with our established criteria, which are determined by considering domestic laws related to data retention, such as financial, tax, and regulatory requirements.

For information on the various retention periods for your personal data, please contact the Data Protection Officer (DPO) via email at [email protected].

What Are Your Rights?

You have several rights regarding your personal data:

  • Access: You can request a copy of your personal data.
  • Rectification: You can ask us to correct any inaccurate or incomplete personal data.
  • Erasure: You can request the deletion of your personal data, under certain conditions.
  • Restriction: You can ask us to restrict the processing of your personal data, under certain conditions.
  • Data Portability: You can obtain the personal data you provided to us in a structured, machine-readable format.
  • Objection: You can object to the processing of your personal data in certain circumstances, particularly if we are processing your data based on our legitimate interests or for direct marketing purposes.

These rights may be subject to limitations, such as if fulfilling your request would compromise the privacy of another person, or if you request deletion of data which we are required to keep by law or for compelling legitimate interests.

If you have unresolved concerns, you have the right to complain to a data protection authority where you live, work, or believe a breach has occurred.

When data provision is mandatory (indicated on the relevant forms), failure to provide such data may prevent us from fulfilling your requests, such as registering, making a purchase, or engaging with Mobinc. All other data provision is optional.

To exercise any of your rights, please refer to the “Contact Us” section below.

Contact Us

If you have any questions about this privacy notice or if you are unhappy about how your information is being processed by Mobinc, or if you would like to provide feedback on our data processing practices or exercise one of your rights, please contact our Data Protection Officer (DPO) via email at [email protected].

Website Safety

We ensure the safety of your personal data and player funds through the following measures:

  • Data Encryption: All data you provide to us is encrypted using Secure Socket Layer (SSL) technology, ensuring it remains private. SSL is an industry standard used by reputable entities to secure online transactions. You can verify that a website is authentic and secure if you see the padlock symbol and “HTTPS” before the URL, as opposed to “HTTP,” which is not encrypted.
  • Monetary Transactions: All your monetary transactions are secured through our payment methods, which are PCI DSS compliant. This is the Payment Card Industry Data Security Standard that safeguards your data and funds when using credit cards.